Return Policy
Eligibility for Returns:
- All returns are accepted within 30 days of the delivery date.
- Products must be returned in their original condition, unused, and with all original tags and packaging.
Initiating a Return:
- To initiate a return, please contact our customer support team at info@concepthardware.com
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method to ensure your return is received.
Refunds:
- Once your return is received and inspected, a refund will be issued to your original payment method.
- Please allow [Specify timeframe e.g., 5-7 business days] for the refund to be processed.
- The refund will include the cost of the product, but not the original shipping cost (unless the return is due to an error on our part).
Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer support team.
- Exchanges are subject to availability.
- If you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or refund, and cover the return shipping costs.
Additional Information:
- We reserve the right to refuse any returns that do not meet the above criteria.
- This return policy is subject to change without notice.
